The RAG (Retrieval-Augmented Generation) Knowledge Base transforms your documents, PDFs, web pages, and text content into an AI-powered question-and-answer system. Upload your content, ask questions in natural language, and get accurate answers backed by your actual documents — with citations.
Adding Knowledge Sources
Upload documents in multiple formats: PDF, DOCX, TXT, CSV, and HTML. Paste URLs to ingest web page content. Connect Google Drive, SharePoint, or Notion to sync documents automatically. The platform extracts text, chunks it intelligently, and creates searchable embeddings that power the Q&A engine.
Asking Questions
Type questions in plain English — “What’s our refund policy for international orders?” or “Summarize the key findings from the Q2 competitive analysis.” The AI searches your knowledge base, retrieves the most relevant passages, and generates a comprehensive answer with source citations. Every answer includes links back to the original documents so you can verify and explore further.
Knowledge Organization
Organize documents into collections — by topic, department, project, or any structure that fits your workflow. Collections can be scoped so that Sales only searches sales materials while Engineering searches technical docs. Set access permissions per collection to control who can query sensitive information.
Use Cases
- Employee Onboarding: Upload your handbook, policies, and training docs. New hires get instant answers without pinging HR.
- Customer Support: Feed your help center and product docs. Support agents get accurate answers in seconds.
- Sales Enablement: Upload battle cards, pricing sheets, and competitive intel. Reps get answers during calls.
- Research: Ingest market reports, academic papers, and industry analyses. Query across sources in one place.
Chat & Embedding
Beyond single Q&A, use the chat interface for multi-turn conversations that reference your documents. Ask follow-up questions, drill deeper, or request comparisons between documents. Embed the Q&A widget on your website or internal portal for self-service access by customers or employees.
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